results-driven account management  professional

Summary

Yvette Sutton
LIVE | LOVE | LAUGH
I am a highly motivated and driven professional with a demonstrated commitment to providing high-quality customer service together with strong communication and listening skills. I've been recognized by clients for my approachable style and dynamic ability to build a positive rapport with diverse populations. When you review my background, you’ll find a sampling of the types of projects I have led and the role I have played in managing them to completion. From a business perspective, my exceptional interpersonal, planning and organizational skills allow me to effectively prioritize and juggle multiple concurrent projects in a fast-paced environment. A list of my core competencies include:

• Event brand management
• Web account management
• Client Relations
• Time Management
• Planning & Organization
• Quality Assurance
• Vendor Selection & Negotiation
• Print Production
• MS Office Suite

Please contact me via LinkedIn www.linkedin.com/in/ysutton or directly at sutton.y@gmail.com

Timeline

  1. Creative Events/Web Account Manager, PwC

    • Manage 20+ large- and small-scale recruiting events simultaneously, ranging from hundreds to thousands of participants. Unify with market leaders, designers, and external suppliers to ensure the brand experience is properly embedded and completed within budget.

    • Research new market trends in emerging digital and innovative technologies to create memorable experiences. Contribute to strategic planning, provide critique on design layouts, and participate in site visit tours of venues to determine a blueprint on the use of space. These specifics contribute to a successful offer acceptance rate of more than an 80% for new talent joining the firm through recruiting programs and events.

    • Initiated creation of a new product portfolio presenting innovative opportunities to improve and grow events. Reduced the amount of time spent on vendor exploration and selection and back and forth communication by more than 50%.

    • Coordinate post event analyses with internal and external stakeholders to examine what took place, define if the event achieved its goals and met the expectations of all attendees. Data obtained was used to determine areas of improvement and help develop strategy, logistics and scheduling for future events.

    • Strategize with stakeholders and web development team in new page builds and reviewing web pages. Advise and discuss page design, configuration, and functionality.

    • Monitor and gather page metrics via Adobe Analytics and Crazy Egg, based on key performance indicators (KPIs), to determine traffic flow and calculate areas of improvement. Based on continued collaboration and analysis, KPIs can increase quarterly between 0.5-2%.

  2. -
    Project Manager, AIG

    • Directed content management of a new corporate social responsibility website. Created an easy to navigate website which increased efficiency and accelerated turnaround time by more than 50%
    • Initiated series of actions to consolidate and streamline processes and accelerated timeline, achieving the designated deadline of 3-months.
    • Authorized all aspects of the production process, including scheduling, editorial, photography searches, copy placement and overall content management.

  3. -
    Project Manager, Neuberger Berman

    • Directed 25+ high-priority projects, concurrently, working closely with cross function business channels. Conducted risk analysis, anticipated, identified, and mitigated risk factors vital to successful project deployment.

    • Produced and maintained firm’s first online gift catalog to be used globally for internal and external branded gift items. Significantly improved communications by organizing and streamlining a process, which resulted in an 80% increase in quality and brand control. Researched and identified gift items, wrote product descriptions, explored, and selected service providers.

    • Conducted a case-by-case cost analysis on ways to cap or reduce project costs, negotiating with vendors, resulting in a savings in the range of 15% – 25%.

    • Succeeded in implementing the rebranding of marketing materials that led to brand consistency and increased visibility. Once established, knowledge of brand identity increased by at least 70%

    • Primary point of contact between marketing and cross-functional business channels in the creation of marketing materials and compliance reports. Coordinated with service providers and provided direction on design resources, budgets, print production and distribution processes.

     

Proudest Accomplishment

The strong business and personal relationships that I have fostered and maintained over the years.

Experience Highlights

  • Marketing Officer
    JPMorgan chase
  • Project Manager
    AIG
  • Senior Project Manager
    Neuberger Berman
  • Creative Events/Web Account Manager
    PWc

Education Highlights

  • Graduate Certificate, Information Systems Technology
    Pace University
  • BA, Media Communications
    Hunter College

Causes

  • Volunteer
    Episcopal Charities
  • Volunteer
    New York cares
  • Pro Bono Consultant
    The Taproot Foundation

Interests

  • Highlight Title
  • Cultural
    Music, travel,  art , cooking and volunteering

Skills

  • Web Account management
  • Print production
  • Brand management
  • editorial
  • strategic planning
  • Budget management
  • Social Media
  • client relations
  • time management
  • art direction

Questions & Answers

What are some hidden opportunities for a successful career?
Networking, building new relationships, exploration and continuous learning.


Share some advice given that helped advance your career.
Never assume. If you don't know or understand something, ask someone. There is no such thing as a dumb question.

Apply for positions you are interested in even if you don't meet every requirement. You already have a "no" in your pocket, so why not try.

How would you describe account management in three words?
Communicate, Manage, Control.


What is the single most important quality for an account manager?
Clear and concise communication.
What do you like about events/web account management?
The opportunity to view a physical or online layout and reimagine its configuration, is inspiring. Working creatively with designers to create an environment to meet  stakeholder conditions, can be a challenging task.  Taking a concept and turning it into reality is a very rewarding experience.

Files

Location

Greater New York City Area